Service 17 of 20
Surveys & Customer Satisfaction
Measure and improve your customer satisfaction
AI solution to create, distribute and analyze satisfaction surveys.
Ideal for: SMEs, retail, NGOs, hotels, customer service
Surveys & Customer Satisfaction
AI-powered • Available in Kinshasa
The Problem
- Difficulty measuring customer satisfaction regularly.
- Low response rate to traditional surveys.
- Manual analysis of responses is long and subjective.
- No corrective actions based on feedback.
- Lack of visibility on satisfaction trends.
The Solution
- Automated multi-channel surveys (WhatsApp, email, SMS).
- Increased response rate through smart targeting.
- AI analysis of responses (sentiment, trends).
- Alerts for satisfaction drops.
- Real-time satisfaction dashboard.
Features
Survey creation
Create personalized surveys in a few clicks.
Multi-channel distribution
Send surveys via WhatsApp, email, SMS or QR code.
AI analysis
AI analyzes responses and identifies trends and sentiments.
Satisfaction alerts
Get alerted on satisfaction drops or negative reviews.
Automatic reports
Receive periodic reports on satisfaction evolution.
Recommendations
AI suggests corrective actions based on customer feedback.
Setup process
Definition of measurement objectives.
Creation of questionnaires.
Configuration of distribution channels.
Setup of AI analysis.
Campaign launch.
Monitoring and reporting.
Benefits
Ready to boost your business with this solution?
Contact us for a free demo or a custom quote.
📞 +243 813 991 342 | 📧 contact@itvities.com