Service 01 of 20

Automated Customer Support on WhatsApp

Reply to your customers instantly, 24/7

AI agent that automatically responds to customers on WhatsApp in under 5 seconds, in multiple languages.

Ideal for: SMEs, retail, customer service, NGOs, professionals

AI-powered • Available in Kinshasa

The Problem

Long response times: your customers wait hours or even days.
High cost of human support: recruiting and training staff is expensive.
Unavailability outside hours: weekends, nights, holidays = no service.
Volume of repetitive questions: your teams spend time answering the same questions.
Customer loss: a customer without a quick response changes provider.

As soon as a customer sends a message, the agent responds in less than 5 seconds.

The agent learns your business and answers frequently asked questions with precision.

If the question exceeds AI capabilities, the message is instantly transferred to a team member.

Receive a weekly report: number of conversations, most asked questions, resolution rate.

Plan messages: appointment reminders, promotions, satisfaction surveys.

The agent speaks French, Lingala, English and many other languages.

The agent remembers each customer: history, preferences, previous requests.

Audit: We analyze your activity and your customers' most frequent questions.

Configuration: We configure the AI agent with your information, products, hours, prices.

WhatsApp connection: We connect the service to your existing WhatsApp number.

Test: 48-hour test period to validate responses and adjust if necessary.

Activation: The service is live! You receive a dashboard and monitoring access.

Follow-up: Weekly report sent. Continuous adjustments based on your feedback.

Significant reduction in operational costs

Modern and responsive brand image

Available even while you sleep

Competitive advantage in the market

Ready to boost your business with this solution?

📞 +243 813 991 342 | 📧 contact@itvities.com