Service 19 of 20
Incident Ticket Management
Centralize and resolve your incidents faster
Smart ticketing system for tracking and resolving IT incidents.
Ideal for: SMEs, IT services, schools, NGOs, administrations
Incident Ticket Management
AI-powered • Available in Kinshasa
The Problem
- Incidents reported by email or phone without tracking.
- No prioritization of incidents.
- Long resolution time.
- Difficulty tracking request progress.
- No knowledge base of past incidents.
The Solution
- Centralized ticketing portal.
- Automatic incident prioritization.
- Smart assignment to technicians.
- Real-time progress tracking.
- Self-populating knowledge base.
Features
Reporting portal
Users report their incidents via a portal or WhatsApp.
Auto-prioritization
AI evaluates criticality and prioritizes tickets automatically.
Smart assignment
Tickets are assigned to the most competent technician.
Real-time tracking
View each ticket's progress on a dashboard.
Knowledge base
Solutions to incidents are automatically capitalized.
Reports
Trend analysis: recurring incidents, resolution time.
Setup process
Analysis of your incident management process.
Configuration of the ticketing portal.
Setup of prioritization rules.
Integration with your tools (email, WhatsApp).
Team training.
Deployment and monitoring.
Benefits
Ready to boost your business with this solution?
Contact us for a free demo or a custom quote.
📞 +243 813 991 342 | 📧 contact@itvities.com